1. Returns & Refunds
Due to the sensitive and perishable nature of research peptides, returns or refunds are only accepted where:
- The item is damaged, defective, or incorrect upon delivery
We do not accept returns for:
- Change of mind
- Ordering errors
- Incorrect shipping details provided by the customer
Issues must be reported within 3 days of delivery.
2. Eligibility for Refund
To qualify:
- Product must be unopened and unused
- Original packaging must be intact
- Proof of purchase required
- Return must be authorised
Refunds are processed within 5–10 business days.
Payment processing fees are non-refundable.
3. Non-refundable Items
We cannot accept returns for:
- Opened or used products
- Items returned after 14 days
- Products affected by improper storage
These products are exempt from the 14-day cooling-off period under UK law due to their nature.
4. Shipping Costs
Shipping fees are non-refundable.
Customers are responsible for return shipping unless the error is ours.
5. Order Cancellations
Orders are processed rapidly due to product sensitivity.
- Cancellations may be accepted before dispatch
- A 5% processing fee applies
- No cancellations once dispatched
6. Important Notes
All products are strictly for research use only.
We reserve the right to refuse refunds where misuse or breach of terms is suspected.
Contact
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